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1.0 Explanation of Terms
2.1 Digital Products
2.2 Shipped Merchandise
3.0 Credit Card Use on The Store
3.1 Payment Processing
3.3 Credit Card Fraud/Abuse
4.0 BioWare Accounts
5.0 Loss of Account/CD Key Information
6.0 Other Software Agreements
7.0 Internet Connections
8.0 Interruption of Service
9.0 General Store Policies
10.1 Digital Products
10.2 Shipped Merchandise
At its discretion, BioWare shall provide refunds for unused digital products purchased at The Store. This policy does not extend to gift certificates for digital products.
Except as specifically provided in the license, BioWare. does not accept refunds or returns on used digital products purchased at The Store in whole or in part for any reason including, without limitation, interruption or unavailability of any or all of BioWare's Internet Services.
You are liable for all charges posted to your credit card account. As the customer you must:
Shipped Merchandise made available through The Store will be supplied and/or shipped by BioWare and/or a Service Provider. As such, some communication for obtaining refunds or replacements for Shipped Merchandise (including but not limited to the address for shipment of returned goods) will be with a designated Service Provider. BioWare shall make every effort to ensure clear communication between the customer and a Service Provider. However, BioWare is not liable for failures in communication or damages resulting from direct communication between a customer and a BioWare Service Provider
BioWare shall provide a refund for Shipped Merchandise purchased at The Store within fourteen (14) days of the order shipment date provided the following conditions are met:
To obtain a RMA number and return instructions, please submit the following information to BioWare by electronic mail (firstname.lastname@example.org) with the subject line "Merchandise Return Request":
ITEMS RETURNED WITHOUT A RMA NUMBER WILL NOT BE ACCEPTED.
The customer is liable for any and all shipping and handling charges which arise from returning the merchandise, unless the item is incorrect, damaged or defective as covered in section 2.2(c) below. Returns sent "collect" where payment for shipping is required upon delivery will not be accepted.
Refunds for goods will be issued directly to the Credit Card used to make the purchase. BioWare, its partners, fulfillment houses or vendors will not issue cheques, money orders or send cash as refunds for goods bought at The Store.
CUSTOMERS WHO RECEIVE INCORRECT, DAMAGED OR DEFECTIVE GOODS MUST NOTIFY BIOWARE WITHIN FOURTEEN (14) DAYS OF THE ORIGINAL SHIPMENT DATE IN ORDER TO BE ELIGIBLE FOR REFUND OR REPLACEMENT.
When returning items which were shipped incorrectly, damaged in-transit or are defective, follow the instructions below to obtain a RMA number.
To obtain a RMA number and return instructions, please submit the following information to BioWare by electronic mail (email@example.com) with the subject line "Damaged/Defective Merchandise Exchange Request":
To ship an item back in any of these circumstances, you will be issued and sent a shipping label. Further instructions will be available upon obtaining the RMA number. Where possible a new product will be shipped out to the customer at no extra cost.
ITEMS RETURNED WITHOUT A RMA NUMBER WILL NOT BE ACCEPTED.
BIOWARE DOES NOT RETAIN ANY INFORMATION REQUIRED TO CHARGE PAYMENT TO YOUR CREDIT CARD AFTER YOU HAVE COMPLETED YOUR PURCHASE FROM THE STORE.YOU ARE LIABLE FOR ALL CHARGES POSTED TO YOUR CREDIT CARD ACCOUNT.
BioWare accepts only Visa and MasterCard credit card payments. We will only accept credit card payments through The Store online payment process. We WILL NOT accept credit card payments utilizing any other method which includes, but is not limited to, payments by telephone, electronic or postal mail or in person.
By agreeing to purchase any item for sale through The Store, you give consent to BioWare or a Service Provider to authorize the credit card you have provided for the total purchase price including any applicable taxes and/or shipping and handling charges.
We will only charge your credit card when items have been made available to you (Digital Products) or when we have sent your order to be processed by a Service Provider for shipping. Due to delays in processing Shipped Merchandise, you may see multiple charges on your credit card resulting from a single purchase. The total of these charges shall never exceed what was authorized during the initial purchase.
The Store connects securely to our payment processor, who authorizes and charges your credit card. We are not liable for any security or service interruptions associated with the services provided by our payment processor.
While we take every reasonable security precaution available in providing this service, BioWare is not liable for any loss or damages as a result of a breach of security which compromises our websites or related computer systems. BioWare does not retain any information required to charge payment to your credit card on our systems after you have completed your purchase from The Store.
You are responsible for any charges appearing on your credit card statement. Please contact your credit card issuer if you suspect you are a victim of credit card fraud. In our efforts to attempt to prevent Credit Card Fraud/Abuse we will collect information that will help us identify the origin of the transaction, which includes, but is not limited to, the IP address of the computer used for the transaction.
We reserve the right to limit quantities of products licensed to any particular customer. We reserve the right to prevent access to The Store or any BioWare Web Site for any purpose, including where we think there is potential for credit card fraud.
We will provide any pertinent account and/or transaction information retained by us to law enforcement authorities or any other party as required by the laws of Canada and the Province of Alberta and, where applicable, the United States, for any investigations of credit card fraud/abuse.
In order to use some Digital Products, you may need to use an authorized BioWare Community Account with a particular CD Key. You must read the Digital Product information prior to purchasing in order to ensure you meet all requirements.
Licensed software or Digital Products may be downloaded from The Store or any BioWare Web Site by accessing your BioWare Community Account. We will provide automated mechanisms for you to regain access to your BioWare Community Account if you have forgotten your password through the e-mail provided on creation of said account.
WE WILL NOT PROVIDE YOU ACCESS TO AN ACCOUNT OR ASSOCIATED PRIVATE INFORMATION THROUGH ANY OTHER METHOD THAN DESCRIBED ABOVE. BIOWARE STAFF CANNOT RETRIEVE OR CHANGE ACCOUNT PASSWORDS FOR YOU.
We will not provide a refund or exchange for any software made inoperable by the loss of your BioWare Community Account information or your CD Key.
WE WILL NOT REPLACE YOUR CD KEY. PLEASE GUARD ANY CD KEYS IN A SAFE PLACE. DO NOT GIVE ANYONE ACCESS TO YOUR BIOWARE COMMUNITY ACCOUNT OR CD KEY.
To use services/software at The Store you may need to install software provided to you through The Store or another BioWare Web site. This software may be governed by specific End User License Agreements which should be read by the customer.
Where an Internet connection is required, the customer is responsible for any Internet connection fees associated with using any software downloaded/purchased from The Store.
BioWare reserves the right to interrupt any of BioWare's Internet Services from time to time on a regularly scheduled basis or otherwise with or without prior notice as it deems necessary in order to perform maintenance or for other reasons.
You acknowledge that BioWare's Internet Services may be interrupted for reasons beyond the control of BioWare and BioWare cannot guarantee that you will be able to access BioWare's Internet Services whenever you may wish to do so. BioWare shall not be liable for any interruption of BioWare's Internet Services, delay, or failure to perform resulting from any causes whatsoever.
BioWare shall not be obligated to refund all or any portion of any Digital Product by reason of any interruption of BioWare's Internet Services as described above.
BioWare reserves the right:
Digital Products offered on The Store are without warranty or guarantee, except as otherwise provided in the individual End User License Agreement. Because of the tremendous variation in computer platforms, all licenses for Digital Products on The Store are offered on an "as is" basis, without any warranty that a Digital Product will run correctly on any particular computer system, even if that system complies with the published minimum requirements. BioWare disclaims all implied warranties, including the implied warranty of merchantability and the implied warranty of fitness for a particular purpose. BioWare will not be liable for any consequential or incidental damages resulting from use of a Digital Product licensed from The Store and, in no event shall BioWare's be liable for damages beyond the license cost of the Digital Product.
BioWare warrants that all Shipped Merchandise shall be free of damage and defects upon delivery to the customer. In the event that a customer receives products in a damaged or defective state, BioWare shall, at its discretion if notified within fourteen (14) days of the original shipment, issue a refund for the full amount of the original order (including shipping charges) or will ship a replacement at no charge to the customer. Please see section 2.2 for further information on our refund policies.