Frequently Asked Questions

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Mass Effect FAQ

Support-related frequently asked questions for Mass Effect

Please select a question:

1.01 I cannot unlock the Asari Henchmen Achievement?
1.02 Why does it look so grainy?
1.03 I landed on Illos and now I can’t go back to finish my other quests.
1.04 Does Mass Effect Have Left-handed controller support? (i.e. X-axis inversion)
1.05 How do I turn off film grain?
1.06 When can I talk to my party members?
1.07 How can I control a single party member?
1.08 How do I use "melee" attacks?
1.09 How do I command my allies to use melee attacks?
1.10 How do I use ammunition upgrades?
1.11 How do I get more grenades?
1.12 How do you use ally non-combat skills and what is their effect on play?
1.13 How does being "untrained" restrict weapon use?
1.14 Why can't I spend all of my character points in a given skill?
1.15 Getting the Hardcore & Insanity Achievements:

1.01: I cannot unlock the Asari Henchmen Achievement? (Back to Top)

It is possible, though difficult. You need to have completed nearly all the quests in the game with her as one of your henchmen. You have to make sure you don't do any Citadel Quests and get Liara with your first story planet.

1.02: Why does it look so grainy? (Back to Top)

Most likely "Film Grain" and/or "Motion Blur" are enabled. Try turning off these effects in the Options menu.

1.03: I landed on Illos and now I can’t go back to finish my other quests. (Back to Top)

That is correct. After landing on Illos the story progression is to complete the game.

1.04: Does Mass Effect Have Left-handed controller support? (i.e. X-axis inversion) (Back to Top)

BioWare attempted to find the most efficient control scheme for Mass Effect that would accommodate the largest group of customers. While are certainly able to change the Y-Axis on the controller it is not possible to remap the other functionality.

1.05: How do I turn off film grain? (Back to Top)

"Options" -> "Graphics" -> "Film Grain" -> "Off"

1.06: When can I talk to my party members? (Back to Top)

To find out what is on your party member's mind, when you hear one of your party members absently make a sound, such as "hmm" or "oh", you can stop and press 'A' to talk to them. You will find that in more relaxed settings, such as in the Normandy or Citadel, the more open your party members will be chatting. Sometimes, they will also talk to you if there is a specific plot point that is directly related to them. The uncharted worlds are unfamiliar to all the members of your party, so they are concentrating more on the mission at hand than idle chitchat.

1.07: How can I control a single party member? (Back to Top)

There are a few ways you can manipulate your squad members other than the squad command buttons. The first option, which will probably be enough to give you better control, is to use the powers wheel to get them to perform a task. When you issue a command, the squad member should move to a location where they are able to make the attack. For example, if you are using Ashley and Kaidan, you can issue a command for Ashley to use a weapon specialty, which will cause her to go forward to get out of cover and fulfill the command, leaving Shepard and Kaidan safely behind cover.

1.08: How do I use "melee" attacks? (Back to Top)

Press the R-trigger to rifle-butt enemies at close range. But be careful, enemies can do the same to you, and some of them are far stronger than humans!

1.09: How do I command my allies to use melee attacks? (Back to Top)

Allies will automatically use melee attacks when in close quarters combat. They will not usually charge the enemy and melee them on their own.

1.10: How do I use ammunition upgrades? (Back to Top)

Ammunition upgrades can be applied to a particular weapon by selecting that weapon on the inventory screen, pressing "X" to access the upgrade screen and then using the left thumb stuck to select the slot to the right of upgrade slot.

1.11: How do I get more grenades? (Back to Top)

Grenades can be looted from vanquished foes or containers.

1.12: How do you use ally non-combat skills and what is their effect on play? (Back to Top)

Ally skills are used automatically when applicable.

For example if a locked crate is present the party member with the highest rating in the proper stat (Decryption or Electronics) will be used to determine if the crate can be opened by Shepard. In the cases of First Aid and Medicine, the talent bonuses are added passively. That is, if a henchman has +60 healing from first aid, your heal command will heal for 60 more damage, as long as that party member is in your squad. Likewise, if the party member’s Medicine talent gives -10% cool down on healing, your healing recharge time will gain the appropriate time multiplier automatically.

1.13: How does being "untrained" restrict weapon use? (Back to Top)

A character that is untrained in a particular weapon will not be able to "zoom in", will be extremely inaccurate, will not have access to special abilities associated with proficiency in that weapon and generally do less damage.

1.14: Why can't I spend all of my character points in a given skill? (Back to Top)

Character level limits how many ranks you can have in a given talent. Each time you gain a level, you unlock another rank, and gain more points to spend.

1.15: Getting the Hardcore & Insanity Achievements: (Back to Top)

To ensure you get the "Hard Core" and "Insanity" achievements:

  • Before you finish Eden Prime, check the game settings and confirm that the difficulty setting says "Hard Core" (Or "Insanity" if you have unlocked it). It is a good practice to confirm that the difficulty setting has been changed by going back into the game settings menu and double-checking that the changes were applied properly.
  • Don't change your difficulty level after you set it to hard core.

If you started a playthrough, and your difficulty level was "Hardcore" or "Insanity" before you left Eden Prime, and you did not change your difficulty level you will receive the achievement.

 

Mass Effect Known Issues

Known issues Mass Effect for the Xbox 360.

Please select a question:

1.01 Unable to survey a collection quest item.
1.02 Unable to find the final keeper.
1.03 Save Game Issues and Recommendations.

1.01: Unable to survey a collection quest item. (Back to Top)

There were several that had incorrect flags, but the collection quest was changed so there are more than sufficient available to complete the quest. You only need about 75% of the total to finish the quest.

1.02: Unable to find the final keeper. (Back to Top)

One keeper in the Embassy may have difficulties streaming in if you to go the embassy via the Citadel Rapid Transit System.

1.03: Save Game Issues and Recommendations. (Back to Top)

Saving your game while in an elevator has been known to cause issues with the autosave system. For best results do not save your game while in an elevator. Save prior to entering the elevator or after exiting.

It is also recommended that users make use of more than one save slot when saving their game. This practice will ensure maximum enjoyment of the game and will provide some insulation against any save game issues encountered.