Frequently Asked Questions

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Mass Effect PC Frequently Asked Questions

Frequently Asked Questions about Mass Effect PC.

Recent Updates: (29 May 2008)

1.01 How will Digital Rights Management (DRM) work with Mass Effect for the PC?
1.04 What can I do if Mass Effect keeps crashing after I installed it on my Windows Vista machine?
1.05 I cannot play the game and am getting an error stating the following: "The game needs access to the internet in order to verify ownership of this game. Please ensure that your computer is online and try again."

Please select a question:

1.01 How will Digital Rights Management (DRM) work with Mass Effect for the PC?
1.02 I’m having trouble activating or playing Mass Effect for the PC, where can I get help?
1.03 When installing or running the game I receive a 4 digit SecuROM error code. What do I do?
1.04 What can I do if Mass Effect keeps crashing after I installed it on my Windows Vista machine?
1.05 I cannot play the game and am getting an error stating the following: "The game needs access to the internet in order to verify ownership of this game. Please ensure that your computer is online and try again."
1.06 I get a Bad/Invalid Serial Number or CD Key error message when installing Mass Effect PC. What can I do?
1.07 I'm having trouble downloading or installing “Bring Down the Sky”, where can I get help?
1.08 I have forgotten my BioWare Community Login or Password, how do I retrieve it?
1.09 How do I create an account with the BioWare Community?
1.10 Where can I learn more about the BioWare Community?
1.11 My BioWare Community account activation code isn't working.

1.01: How will Digital Rights Management (DRM) work with Mass Effect for the PC? (Back to Top)

Official Electronic Arts Support Knowledge Base entry

1.02: I'm having trouble activating or playing Mass Effect for the PC, where can I get help? (Back to Top)

Official support for Mass Effect PC is available from the publisher Electronic Arts. Contact information can be found on the support site applicable to your region or on the Mass Effect Support page.

1.03: When installing or running the game I receive a 4 digit SecuROM error code. What do I do? (Back to Top)

Official Electronic Arts Support Knowledge Base Entry

1.04: What can I do if Mass Effect keeps crashing after I installed it on my Windows Vista machine? (Back to Top)

Official Electronic Arts Support Knowledge Base Entry

1.05: I cannot play the game and am getting an error stating the following: “The game needs access to the internet in order to verify ownership of this game. Please ensure that your computer is online and try again.” (Back to Top)

As stated on the retail package and EA Store product information page, all versions of Mass Effect PC require online activation at initial launch. Any computer you intend to play Mass Effect PC on must have an active internet connection at initial launch. A computer that lacks an internet connection will not be able to activate the game.

1.06: I get a Bad/Invalid Serial Number or CD Key error message when installing Mass Effect PC. What can I do? (Back to Top)

Official EA Support Knowledge Base Entry

1.07: I’m having trouble downloading or installing “Bring Down the Sky”, where can I get help? (Back to Top)

Official download and installation support for “Bring Down the Sky” is provided by Electronic Arts.

1.08: I have forgotten my BioWare Community Login or Password, how do I retrieve it? (Back to Top)

Go to the Password/Login Retrieval page and enter your e-mail address and either your password or username, and the required information will be sent to you.

1.09: How do I create an account with the BioWare Community? (Back to Top)

Go to: http://social.bioware.com/

Click "Sign Up".

You will taken through a few short steps to create an account to allow you to make a purchase at the BioWare Online Store.

1.10: Where can I learn more about the BioWare Community? (Back to Top)

To read more about one of the largest and most vibrant gaming communities on the Internet visit http://social.bioware.com/

1.11: My BioWare Community account activation code isn't working. (Back to Top)

Most likely you are getting an activation error because you have had a newer activation email/code issued and are trying to activate your account using the old one. When a new code is issued the old one is invalidated.

Follow these instructions to resend the activation code:

Step one:
Log into the community site with your Username/Password

Step two:
Click on "My Messages"
You will now be sent to a page called "Account Not activated"

Step three:
Click the hyperlink to go to the page titled "Resend Activation email"

Step four:
Verify your email address. Type ANY address that you can receive email from and your activation email will be sent there. Ensure that your spam filter will accept emails from accounts@bioware.com